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Frequently Asked Questions

Ten most frequently asked questions

Why is my registration not valid?
Your registration is not valid if your deposit has not been made.

How do I obtain traveler’s insurance?
You can request a quote from Travel-O-Ganza, and it will be emailed to you.

What is the mailing address?
Our mailing address is 101 Town Center Branch, West Orange, NJ 07052.

What payment forms are accepted?
We accept money orders, personal checks, and all major credit cards.

What happens if I need to cancel?
It is important that you purchase traveler’s insurance, therefore any cancellations may be handled directly with your insurance company.

Why is my deposit non-refundable?
Your deposit is forwarded to vendors in the country of choice to reserve your hotel, flight, meals etc.

Who is my roommate?
Your roommate will be determined based on age, gender, and availability.

What is included?
This information can be found in the contract on the website.

What is the flight itinerary?
Your flight itinerary will be forwarded to each traveler by email once it is received from the airline.

What do I do if I have a complaint?
Travel-O-Ganza, Inc is a telephone, internet based travel agency, and the best way to make a complaint is by email to info@traveloganza.com